Warranty Policy for Rae Connect

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At Rae Connect, we stand behind the quality and craftsmanship of our products. We are committed to ensuring your satisfaction and peace of mind with every purchase. Below are the warranty terms for our products:

1. Monitor Arm Warranty

  • Product: Super Heavy Duty Gas Spring Single Monitor Arm
  • Warranty Period: 3 Years
  • Coverage: This warranty covers any defects in materials or workmanship under normal use during the warranty period. Rae Connect will repair or replace the product or parts of the product that prove defective because of improper material or workmanship under normal use and maintenance.
  • Exclusions: The warranty does not cover damage caused by misuse, accidents, alterations, improper installation, or unauthorized repairs.

2. Wrist Rest and Desk Mat Warranty

  • Product: Ergonomic Wrist Pad for Mouse and Desk Mat (PU Leather)
  • Warranty Period: 1 Year
  • Coverage: This warranty covers defects in materials and workmanship under normal use within the first year of purchase. We will repair or replace, at our discretion, any defective parts at no charge.
  • Exclusions: The warranty does not cover wear and tear, damage due to misuse, improper care, or unauthorized modifications.

Warranty Claim Process

To file a warranty claim:

  1. Contact Us: Please email our customer support team at [your email] or call [your contact number] with your order details, a description of the issue, and any relevant photos or videos.
  2. Review and Approval: Our team will review your claim and may request additional information or evidence if needed.
  3. Repair or Replacement: If the warranty claim is approved, we will repair the defective product or send a replacement at no additional cost to you. If the product is no longer available, we may offer a similar replacement or a partial refund.

Limitations of Liability

Our liability is limited to the repair or replacement of the defective product or parts. Rae Connect shall not be liable for any incidental or consequential damages arising from the use of our products.

Contact Information

For any warranty-related inquiries or to initiate a claim, please contact us at:

  • Email: [support@raeconnect.ca]
  • Phone: [Your contact number]

Feel free to customize this policy with your specific contact information or any additional details you may have.