At Rae Connect, we are committed to providing you with efficient and reliable shipping for all your ergonomic product needs. This Shipping Policy outlines how we handle shipping, processing times, costs, and other important details.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Standard Shipping:

Delivery Time: 5-7 business days
Cost: Calculated at checkout based on location and weight.

Expedited Shipping:

Delivery Time: 2-4 business days
Cost: Calculated at checkout based on location and weight.

Overnight Shipping:

Delivery Time: 1-2 business days
Cost: Calculated at checkout based on location and weight.

Please Note: Delivery times are estimates and may vary depending on factors such as location, weather conditions, or carrier delays, which are beyond our control.

Shipping Locations

We currently ship Canada & USA . Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses.

International Shipping

For international shipping inquiries, please contact our customer service team at [Suupport@raeconnect.ca/contact number]. Additional fees, customs duties, and taxes may apply to international orders, and these are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery. If you do not receive a tracking number, please contact our customer service team.

Shipping Delays

While we strive to ensure timely deliveries, there may be delays due to unforeseen circumstances such as high order volumes, customs clearance, or shipping carrier delays. We appreciate your patience and will work diligently to get your order to you as soon as possible.

Lost or Damaged Packages

Rae Connect is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Address Changes

If you need to change the shipping address for your order, please contact us within 24 hours of placing your order. Once an order is shipped, we cannot change the delivery address.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

Email: [support@raeconnect.ca]
Phone: [Your contact number]
Address: [Your company address]

Contact Us

Shipping Policy for Rae Connect