Refund and Returns Policy for Rae Connect

At Rae Connect, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help!

Returns

You have 30 days from the date you receive your item to initiate a return. To be eligible for a return:

• The item must be unused and in the same condition as you received it.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Please Note: Items returned without prior authorization will not be accepted.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at [support@raeconnect.ca/contact number] with your order number and reason for return.
2. Receive Return Instructions: We will provide you with a return authorization and instructions on how to return your item.
3. Ship the Item: Pack the item securely and ship it back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item for the same product (e.g., due to a defect or damage during shipping), please contact us within 7 days of receiving your item. We will cover the shipping costs for the replacement.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Products that have been used or damaged by the customer.
• Items not in their original condition, packaging, or missing parts.
• Sale items, gift cards, and personalized/customized products.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will work with you to arrange a replacement or refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or credit card statement. If it’s not there, contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [suppport@raeconnect.ca/contact number].

Contact Us

For more information about our Refund and Returns Policy, please contact us at:

• Email: [support@raeconnect.ca]
• Phone: [Your contact number]